Flower Delivery Singapore
Return & Refund Policy
🔁 Return & Refund Policy
At Little Flower Hut, customer satisfaction is our priority. While we strive to deliver quality arrangements every time, we understand that issues can occasionally occur. This policy outlines when you may be eligible for a return, refund, or replacement.
❌ All Sales Are Final
We do not offer refunds or accept returns for:
- Change of mind
- Dislike of flower type, color, or arrangement style
- Personal preferences not explicitly communicated in the order
🌸 Damaged or Incorrect Items
If your flowers are damaged or incorrect upon arrival, please notify us within 24 hours of delivery. You may be eligible for a replacement or partial refund after our review.
📸 Proof Required
All claims must include:
- A clear photo of the item taken at delivery
- Your order number
- A short explanation of the issue
🚚 Return Conditions
Products must be unused and, if applicable, in their original packaging. If a return is required, shipping fees will be covered by the customer unless the error was on our part.
⏰ Claim Timeframe
Please submit all return or refund requests within 24 hours of receiving the order. Late claims may not be accepted.
⚖️ Your Rights
Our policy complies with the Consumer Protection (Fair Trading) Act and Lemon Law in Singapore. We are committed to fair and reasonable resolution of disputes.
📩 For assistance, please contact us at support@littleflowerhut.com.sg or call us at +65-6503-9750.
