I’m not Happy with My Flowers Bought Online, What Are My Rights?

🌸 Flower Delivery Refund & Replacement Policy

Whether you’re trying to cheer up a loved one or send birthday greetings with a beautiful flower bouquet, there’s nothing more disappointing than wilted, dried, or wrong flowers being delivered. At Little Flower Hut, you’re protected by the Consumer Rights Act.

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💧 If Flowers Arrived in Poor Condition

You may request a replacement if flowers arrive wilted, broken, dried, or discolored. Please email us a photo of the item taken at delivery. Our team supports fair resolution based on visual proof and agreed terms. More info about dried flowers: Click here.

⏰ If Flowers Arrive Late

You may claim a full refund if flowers were scheduled for a specific date and arrived late—unless due to reasonable delays. Florists have up to 30 days to fulfill orders unless a fixed date/time was contracted.

🎁 If It’s Not What You Ordered

If flowers or arrangements don’t match your order or catalog photo, you may reject the delivery and request a full refund. Please take a photo of the bouquet as proof before the courier leaves.

🌹 If Stems Are Missing

Ordered 2 dozen roses but received only 1 dozen? You are entitled to a partial refund for the missing items. Some florists may also provide a voucher or discount as compensation.
See our special bouquets here: 99 Roses

📦 If Flowers Never Arrived

No flowers after the delivery window has passed? You’re eligible for a full refund including delivery fees. Ensure your delivery details are correct to avoid complications. Double-check address and contact info of both sender and recipient.

⚖️ Your Rights as a Customer

Under the Lemon Law in Singapore and the Consumer Protection Act, you are protected when shopping online. Always keep documentation and proof when receiving a delivery. Inform the recipient of their rights too.